TransformERP.AI

Privacy Policy

Updated 30 October 2026. Contact newsletter consent is optional and starts unticked. Newsletter and resource requests use double opt-in. Unsubscribing removes the relevant newsletter membership while preserving assessment records. Matomo statistics start only after statistics consent and stop when that consent is withdrawn. Matomo uses no tracking cookies.

1. Introduction

TransformERP.AI (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (transformerp.ai) or use our services. We are the data controller for the purposes of the EU General Data Protection Regulation (GDPR) and French data protection law. For data subjects in the United Kingdom, references to GDPR in this policy include the UK GDPR as retained in UK law under the Data Protection Act 2018. Legal entity name: TransformERP.AI,
Legal form: SAS à Associe unique ,
Registered office: 33 rue Frederic Riff, 67000 Strasbourg, France
RCS/SIRET: 102244 571, RCS Strasbourg
email: contact@transformerp.ai

2. What Data We Collect

a) AI Readiness Scorecard First name, last name, work email, company name, job title, SAP Practice size, country, preferred language, and assessment responses. b) Discovery Call (contact form) First name, last name, work email, job title, phone number, company name, SAP practice size, country, preferred language, optional message, target timeline. c) Newsletter (The AI Partner Briefing) First name and work email address. d) Website browsing IP address, browser type, device type, pages visited, time spent, referral source, cookie data. See Cookie Policy. e) Service engagements Business contact details, company information, billing details, engagement communications.

3. Legal Basis for Processing

Purpose: Responding to enquiry / booking
Legal Basis (GDPR Art. 6): Legitimate interest (pre-contractual) Purpose: Delivering purchased services
Legal Basis (GDPR Art. 6): Performance of a contract Purpose: Newsletter
Legal Basis (GDPR Art. 6): Your consent (opt-in) Purpose: Scorecard assessment
Legal Basis (GDPR Art. 6): Your consent (form submission) Purpose: Website analytics
Legal Basis (GDPR Art. 6): Legitimate interest Purpose: Non-essential cookies
Legal Basis (GDPR Art. 6): Your consent (cookie banner) Purpose: Invoicing and tax records
Legal Basis (GDPR Art. 6): Legal obligation

4. How We Use Your Data

Respond to enquiries and schedule calls Deliver Scorecard results and follow-up Send The AI Partner Briefing (with consent only) Deliver consulting services and manage client relationships Process payments and issue invoices Improve our website, content, and services Comply with legal and regulatory requirements We do not sell your personal data. We do not share data with third parties for their marketing purposes.

5. Third-Party Processors

Service: Brevo
Purpose: Email, forms, newsletter
Data Processed: Name, email, company, tags
Location: EU Service: Cal
Purpose: Scheduling
Data Processed: Name, email, bookings
Location: USA (EU SCCs) Service: Stripe
Purpose: Payments, invoicing
Data Processed: Name, email, billing
Location: USA/EU (SCCs) Service: Google Analytics 4
Purpose: Analytics
Data Processed: IP (anonymised), browsing
Location: EU (data residency enabled) Service: Google Tag Manager
Purpose: Tag management
Data Processed: Page views, events
Location: EU Service: Hostinger
Purpose: Hosting
Data Processed: Server logs, IP
Location: EU: hosting in France, backups in Lithuania Service: Matomo (self-hosted)
Purpose: Optional website statistics
Data Processed: Page views and public interaction labels, without names or email addresses; IP addresses anonymised
Location: EU: existing WordPress hosting Service: Complianz
Purpose: Cookie consent
Data Processed: Consent preferences
Location: EU (Netherlands)

6. Data Retention

Data Category: Contact form submissions
Retention: No automatic expiry. Stored privately in WordPress, with access restricted to website administrators. Access, correction and deletion requests can be made as described below. Data Category: Newsletter subscribers
Retention: Until unsubscribe Data Category: Scorecard responses
Retention: 24 months from submission Data Category: Client engagement data
Retention: Contract + 5 years (tax) Data Category: Website analytics
Retention: GA4: existing 14-month setting. Matomo: raw logs 180 days, aggregate reports 12 months. Data Category: Invoicing / payment
Retention: 10 years (French commercial law)

7. Your Rights Under GDPR

Access your personal data (Article 15) Rectify inaccurate data (Article 16) Erase your data — right to be forgotten (Article 17) Restrict processing (Article 18) Data portability (Article 20) Object to processing based on legitimate interest (Article 21) Withdraw consent at any time (Article 7) Contact: privacy@transformerp.ai — Response within 30 days. Supervisory authority: You may lodge a complaint with the competent data protection authority in your country of residence. For France: CNIL, 3 Place de Fontenoy, 75334 Paris Cedex 07, www.cnil.fr Full list of EU/EEA authorities: https://edpb.europa.eu/about-edpb/about-edpb/members_en

8. International Data Transfers

Where data is transferred outside EU/EEA, we ensure safeguards including EU Standard Contractual Clauses (SCCs).

9. Security

We implement appropriate technical and organisational measures including SSL/TLS, access controls, and regular security reviews.

10. Children

Our services are for business professionals. We do not knowingly collect data from anyone under 18.

11. Changes

We may update this policy. The “Last updated” date indicates the most recent revision.

12. Contact

TransformERP.AI , contact@transformerp.ai